Answered

SafeSend Organizers - Organizers Closed By Firm and/or Status Issue

Situation: The Custom Questions feature was recently updated, which has led to 2 situations. 

  1. Delivered organizers are showing they were closed by the firm and cannot be re-opened. Organizers in-process are showing an error status and cannot be delivered. This is by design. 
  2. Some delivered organizers are showing a status of "None". 

Status:

  1. Any organizers using the old Custom Questions feature cannot be delivered and are no longer editable. All information added to those organizers is still available for download.
  2. To resolve the "None" status issue, you can clear your cache/cookies and reload the browser. 

Reference Number: 168607

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