SafeSend Organizers - Organizers Closed By Firm and/or Status Issue
Situation: The Custom Questions feature was recently updated, which has led to 2 situations.
- Delivered organizers are showing they were closed by the firm and cannot be re-opened. Organizers in-process are showing an error status and cannot be delivered. This is by design.
- Some delivered organizers are showing a status of "None".
- Any organizers using the old Custom Questions feature cannot be delivered and are no longer editable. All information added to those organizers is still available for download.
- To resolve the "None" status issue, you can clear your cache/cookies and reload the browser.
Reference Number: 168607