Completed
CCH Direct Debit Generated Vouchers Missing Information
Situation: We are aware of an issue where the vouchers SafeSend automatically creates from the CCH Direct Debit report are being generated without Authority or Due Date information.
Workaround: Navigate to the Vouchers section and manually update this information in the right-hand panel. Once you have input the information, click 'Update' to save the changes. Alternatively, if you already have vouchers present for these payments, you can delete the duplicate voucher created by SafeSend.
Status: This has been resolved.
Reference: 292389
Comments
We appreciate your patience while we worked on a resolution and are pleased to inform you that it's now fixed! To see the change, any affected returns must be re-uploaded; delivered returns will not be altered.
we are waiting for resolution on this to deliver our pending returns. hopefully this is a quick resolution!
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