Organizers Completed Before They Really Are
Many of our clients submitted their organizers after only completing the custom question page. I sent myself an organizer so I could see it from the clients' point of view. The checkboxes for the questions were on the right side of the page, and I scrolled down on the right. Then, with my eyes focused on the right side of the page there were 2 big buttons: Save and Close or Finish. Because I knew I didn't want to do either I had to look for the less obvious arrow in the center of the page, but I feel sure our clients didn't notice that. Perhaps a 3rd green button on the right (or move all 3 buttons to a different place) to Continue or Next Page would help.