March 18, 2022 Product News for the SafeSend Suite

An update to SafeSend products was released. See below for more information about the changes.

SafeSend Returns

Resolved Issues

  • Fixed an issue where some taxpayers could not access their returns via a resent access link. This only occurred if their email address was changed after delivery.

SafeSend Exchange

Resolved Issues

  • Fixed an additional issue with notifications for drop-off links that were about to expire. Notification emails were not sent properly if a document was not downloaded. Notifications are now sent at the following intervals: 4 days, 2 days, and 24 hours before expiration.
  • Fixed an issue where renewal emails for SafeSend Exchange were not automatically sent to customers.



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