SafeSend Returns - Unable to Process - Return is "In-Use"

Situation: A return gets locked when a user opens a return for processing or exits out of it without saving and closing. If another user in the firm tries to access the locked return, they will get a "Return In-Use" error message and cannot open it.

Resolution: Navigate to the Locked Returns section in the left panel to unlock the return and allow a user to process it. 




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