Change telephone number after delivery of the return
I have a client wanting to get a copy of a past return. However her telephone number has changed since we originally sent out the return. Therefore the multifactor will not work because it is going to the other number. We need a way to edit this information. When i tried to it is greyed out. I am told by product support after the client signs, this information can not be edited. This needs to be changed as clients are going to change their telephone numbers and we need to be able to edit that field after a return is signed. The fix was to give the client the access number over the phone. This will work but in a inconvenience for both the Firm and Client. Please look for a way to make this field editable after signing.