Annie-M
Activity overview
Latest activity by Annie-M-
Annie M. commented, Official commentThis issue has been resolved moving forward. For any affected returns, the ERO reporting field may be blank. To correct this, the return can be recalled and delivered. If this is not an option and ...
-
Annie M. commented, Official commentThis issue has been resolved for all affected returns and moving forward.
-
Annie M. created a post, CompletedSafeSend Returns - Unable to Locate Delivered Group Return
Situation: Some firms are reporting they are unable to locate returns that were delivered as part of a group. Workarounds: Ensure an ERO is selected in the Client Info tab before delivering the re...
-
Annie M. created a post, CompletedSafeSend Returns - Client Unable to Sign - Signed Block Shows Required
Situation: Some clients are reporting they are unable to sign their returns. The signature block is applied, but the client is unable to click the yellow Next flag or the blue Next button at the bo...
-
Annie M. commented, Official commentThis issue has been resolved. This error message should no longer appear in SafeSend Exchange.
-
Annie M. created a post, CompletedSafeSend Exchange - "TinyMCE is in read only mode . . . " Error Message
Situation: When users attempt to send a message from Exchange or a client attempts to upload, they see an error message. Workarounds: Close the error message to continue. This will not affect t...
-
Annie M. created a post, SafeSend Extensions - $0 Dollar Voucher Reminders
Situation: When a $0 voucher is included in an extension, and automated voucher reminders are enabled, the client will receive a reminder to pay that voucher even though no amount is due. Please N...
-
Annie M. created a post, SafeSend Suite - Taxpayer Access Link Issues
Situation: The SafeSend Suite was unavailable at times on 3/20/2024 due to a Microsoft Azure outage. This outage may have impacted some taxpayer access links. The taxpayer may see an error when the...
-
Annie M. commented, Official commentThis issue has been resolved for new replies and forwards. Your default retention period settings will apply to these messages moving forward.
-
Annie M. created a post, CompletedSafeSend Exchange - Retention Period Incorrect When Reply, Reply All, or Forward is Used
Situation: Some firms have reported that when forwarding or replying to messages in SafeSend Exchange, the retention period is changed to the same day rather than the user's default setting. Statu...