Annie M.

Total activity 343
Last activity July 15, 2025 17:27
Member since June 29, 2020 16:28

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Annie M. commented, July 15, 2025 17:27
Official comment
Hello Morgan and Heather, Thank you for reaching out! One of the platforms we use to host content is experiencing an issue with Thosmon users. It is a 3rd party company, which is why it is taking ...
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Annie M. commented, June 25, 2025 16:00
Hello Crystal, Thank you for your feedback! We do not have confirmation on whether or not this feature will be implemented, but we have added your firm to the list of firms requesting this feature...
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Annie M. commented, June 24, 2025 18:08
Official comment
Hello, Thank you for your feedback! The recipient can use the Merge option to display all returns for multiple email addresses in one client portal account. They would use their main email address...
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Annie M. commented, June 24, 2025 17:57
Official comment
Hello, Thank you for your feedback! I would recommend a System Admin on your account customize your email templates to include variables, like Recipient Name. This can be done in Gather by navigat...
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Annie M. commented, June 06, 2025 16:16
Official comment
Hello Gretchen, Exchange is not currently experiencing any known issues or outages. We have forwarded your question to our Support team for additional investigation. In the future, please reach o...
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Annie M. commented, May 15, 2025 18:03
Official comment
This has been resolved. If you continue to experience upload issues, please reach out to support@safesend.com. Thank you for your patience!
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Annie M. created a post, May 15, 2025 15:11
Completed

SSR - Returns Stuck in Uploaded Status
1. Community
2. Hot Topics
Situation: Users are reporting returns getting stuck in an UPLOADED status. Returns in this status cannot be processed or deleted. An option to delete these returns will populate within 24-48 hours...
- Edited May 15, 2025 18:02
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- 1 comment
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Annie M. created an article, May 07, 2025 16:39
[Video] Installing and Activating TicTie Calculate Version 6.X
1. New Customer Resources
2. User Video Library
TicTie Calculate version 5.x and 6.x. See our How to Check Your Version article for more information. The video below outlines how to install TicTie Calculate version 6.X. 18 STEPS 1. Welco...
- Edited May 07, 2025 16:39
- 1 follower
- 0 comments
- 0 votes
Annie M. created an article, May 07, 2025 16:39
[Video] Installing and Activating TicTie Calculate Version 5.X
1. New Customer Resources
2. User Video Library
TicTie Calculate version 5.x and 6.x. See our How to Check Your Version article for more information. The video below outlines how to install TicTie Calculate version 5.X. 13 STEPS 1. Welco...
- Edited May 07, 2025 16:39
- 1 follower
- 0 comments
- 0 votes
Annie M. commented, May 06, 2025 15:57
Official comment
Hello Victoria and Jamie, Please reach out to support@safesend.com with any questions or concerns. Thank you!
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- Edited May 06, 2025 15:57
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