SafeSendONE - TR Account Login Migration

Situation: Some users are reporting they are unable to login to SafeSend after the account migration took place. 

Troubleshooting: If your TR Account email address does not match your SafeSend email address, you would need to log out of your TR account completely, clear cache/cookies, and open an incognito window to sign into SafeSend. This will create a new login session so you can access your account. 

Next Steps: To reconcile your accounts, please submit a ticket to support@safesend.com. We request that you provide a list of SafeSend email addresses, a list of corresponding TR Account email addresses, and an indication of which address should be the main login moving forward. 

Alternatively, you can add new users to SafeSend whose email addresses match the user's TR account email address. If this is done, you will want to ensure you have downloaded all of your Secure File Transfer documents and update your drop-off link in any client-facing materials, like your email signature. You would then use the new TR account email/profile moving forward. If new profiles are created, we may not be able to reconcile account data afterward. 

Please Note: If your firm uses SafeSend Single Sign On with Office 365, please continue to use that login method until further notice.