Alyse H.
Comments
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Official comment
The reason we currently do not have this feature available is due to the strain it puts on the program. Can you provide some more details on how this would be helpful when working with clients so w...
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Official comment
Hi Mary, The 20-minute time-out period is a standard that has been set for us by security professionals. I cannot confirm if changing this limit is something we are considering, but I am happy to ...
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Official comment
Hello All, These are great points and I can see why both features would be great enhancements! I have added your names to the list of firms interested in seeing these features implemented.
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Official comment
Hi Kelsay, This is valuable feedback! I can certainly see how allowing these file types could be beneficial for you and other firms. I have added this enhancement for future consideration.
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Official comment
Hi Sarah, Our product team has recieved similar feedback and we are looking into how we can enhance this in a future release.
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Official comment
Hi Gina, there is not a page limit that would cause this to happen. There is a total limit of 512 MB, however. For any support-related issues, we do suggest reaching out to support@safesend.com fo...
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Official comment
Hi Amanda, I have seen some requests to populate an error or provide guidance on what K-1 needs attention. This would better accommodate this issue, as we do recommend that firms use a unique ID fo...
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Official comment
Thank you for the feedback! I can certainly see why this would be a beneficial enhancement. I will request this feature be considered for a future release.
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Official comment
We will be releasing this enhancement in an upcoming product release, although Diane offers a great workaround. Thanks!!
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Dixie, We have added your information to the internal request.